Cullen Legal
Free Consultations
No Recovery, No Fee
267-812-5870
contact Menu

You Shouldn't Have To Fight For Workers' Comp Benefits

Glitchy online workers' comp system has PA saying 'trust us'

Technology is a wonderful thing -- when it works. The problem is that there are so many elements that have to come together in a seamless way for everything to work right. Anything that is computer dependent (and what isn't these days?) requires solid software coding. If even one bit of code is out of whack, the whole system can stall.

This has been on stark display in the herky-jerky rollout of the online exchanges in many states of the Affordable Care Act. It's also been identified as a problem with the Pennsylvania Department of Labor and Industry's online process for filing workers' compensation claims and appeals.

The state completed the 45 million system overhaul early last month. It was supposed to streamline the filing and processing of claims, and the assignment of them to judges. But, according to those who have to use the system, there are so many glitches in it that the opposite has occurred.

Documents that are required to support claims reportedly don't always upload the way they should. Sometimes they get lost altogether. Judge assignments, which used to take a week or less, haven't happened for hundreds of cases that were filed since back in early September. The result is that hundreds of workers injured on the job are in limbo as they try to obtain the support they need to recover and get back in the saddle.

A spokeswoman for the Department of Labor and Industry says such glitches are to be expected when making the switch from paper filing to online. She says officials are confident that all will be fine when the glitches are worked out and that efforts in that regard are underway.   

At the state legislature, at least lawmaker is looking to assuage public concerns by asking the Auditor General's Office to review the situation and pledging to hold hearings.

Source: Philly.com, "Computer woes plague Pa. worker comp system," Angela Couloumbis, Oct. 22, 2013

No Comments

Leave a comment
Comment Information

Review Us

Want to leave some feedback? Write us a review.

Review Us
Email Us For Response

Get Started Today The Initial Consultation Is Free

Bold labels are required.

Contact Information
disclaimer.

The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.

close

Privacy Policy

office location

1242 Veterans Highway Suite G-1
Bristol, PA 19007

Phone: 267-812-5870
Fax: 267-812-5911
Bristol Law Office Map